Return Policy

Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, you have certain rights and guarantees. Our services come with guarantees that cannot be excluded. If our services fail to meet a consumer guarantee, you may be entitled to a refund, replacement, or compensation.

These rights are in addition to any other rights you may have under our Return Policy.

Refund Policy

At growoemobility, we strive to provide high-quality art education services. If you are not satisfied with your course enrolment, you may be eligible for a refund under certain circumstances.

Cooling-Off Period: You have 14 days from the date of enrolment to request a full refund, provided you have not accessed more than 25% of the course content.

Eligibility for Refunds

Refund requests must be submitted within 14 days of course enrolment. To be eligible for a refund:

• You must not have accessed more than 25% of the course content
• You must provide a valid reason for the refund request
• You must contact us through our official channels
• The request must be made within the cooling-off period (unless exceptional circumstances apply)

Refunds will be processed to the original payment method within 10 business days of approval.

Refund Process

To request a refund, please contact us at contact@growoemobility.world with your enrollment details and reason for the refund request. We will review your request and respond within 5 business days.

Processing Time

Approved refunds will be processed within 10 business days. Refunds will be issued to the original payment method used for the purchase.

Non-Refundable Items

Subject to your rights under Australian Consumer Law, the following items are generally not eligible for refunds:

• Courses that have been completed or accessed beyond 25% (unless there is a major failure)
• Personalised services that have already been delivered
• Digital materials that have been downloaded (unless defective)
• Change of mind after the cooling-off period (unless exceptional circumstances)

Note: Even if an item is listed as non-refundable, you may still be entitled to a refund under Australian Consumer Law if there is a major failure with the service.

Major Failures

You are entitled to a refund if there is a major failure with our service, such as:

• The service is substantially different from what was described
• The service is unfit for its intended purpose
• The service has a problem that would have stopped you from enrolling if you had known about it
• The service is unsafe

Contact Us

If you have questions about our Return Policy, please contact us at:

Email: contact@growoemobility.world

Address: 156 Forbes St, Darlinghurst NSW 2010, Australia

Phone: +61 2 9339 8744